FAQ's

Care Instructions:

Bags - We suggest spot cleaning or hand washing.  If you decide to wash your Handmaker's Bag in the washer we suggest using a mild soap and gentle cycle.  We are not responsible for any damage or deterioration from machine washing your bag.  Lay flat to dry and press with a warm iron.

Yarn - Hand wash only in warm water with a mild wool wash.  Lay flat to dry.

Sizing details

All sizing and yardage information is included within each listing but here are some general guidelines.

Adventure Bags - 15" wide x 11.5" tall x 5" deep
Road Trip Bags - 10" wide x 9.5" tall x 6" deep
Grab n' Go Bags - 9.5" wide x 10" high by 3" deep

Simple Sock - 75/25 SW Merino/Nylon, 4 Ply, 100g skein / 463 yards
Worsted - 100% SW Merino, 100g / 220 yards
Tweed Sock - 85% SW Merino/15% Nep, 2 ply, 438 yards / 100g skeins
Shimmer Sock - 75% Superwash Merino/20% Silk/5% Stellina, 100 grams / 438 yards

Customers with Allergies

Our products are made in a smoke free pet friendly environment. Although they are not allowed near the merchandise and every effort is made to keep our products clean and dust free we cannot guarantee that a stray pet hair won't find it's way onto your order. If you have pet allergies please be aware of this and take this into consideration when making your purchase.

Shipping

We ship through the US Postal Service.  Shipments are sent out twice a week, on Tuesdays and Fridays.

We use calculated shipping and only charge you what it costs to mail your package plus a small fee to cover the cost of packaging.

Ready to Ship items usually ship between 1-3 business days.  Made to Order items will take longer but usually ship within 2-4 weeks.  Confirmation emails are sent at every stage of the order processing.

Shipping Address

We ship to the address on your order. Please make sure the ship to address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses due to an incorrect shipping address on your order.  If your package is returned due to an incorrect shipping address we will gladly re-send your package for an additional shipping charge.  

Returns & Exchanges

Because our products are made by hand and specifically for you we can only accept cancellations within 24 hours after placing an order.

We do not accept returns or exchanges but please contact us if you have any questions or concerns with your order.

Missing packages

If you do not receive your package within the expected shipping time please contact us and we will do our best to help track it - domestic orders only. International orders have no tracking information. 

**However, please be aware that we do not consider a package lost until it has been 30 days from the date of shipping and will not replace an item until the full 30 days has passed. After the 30 days if your package has not been delivered we will ship you a replacement of either the same items you ordered, if fabric and materials are available to recreate them, or a replacement of equal value. WE DO NOT ISSUE REFUNDS FOR LOST PACKAGES.**

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply.  We are not responsible for delays due to customs.

Custom and personalized orders

We don't regularly accept custom orders but will sometimes fulfill a custom request involving a modification to a current listing (i.e. swapping a fabric choice). If you have a customization request the best thing to do is to contact us and we will do our best to accommodate you if possible.

Do you sell anywhere besides online?

Yes, we are always looking to expand where you can get The Handmaker's Bag products and Twig + Twine yarn.  You can find our list of current stockist here.

Do you do wholesale orders?

Wholesale is something we are just learning about and getting started with, but yes, we do wholesale and consignment.  If you are interested in stocking our products please get in touch.  We'd love to discuss the opportunity with you.